Refund policy
Exchange, Return & Replacement
At Sadhna.co, we take utmost care in packaging and dispatching our products. Due to the personal and consumable nature of spiritual items, we follow a strict no-return, no-refund policy, with exchanges allowed only in limited cases mentioned below.
Exchange Eligibility (ONLY When Applicable)
An exchange is allowed only if:
- You received a wrong product, OR
- The product arrived damaged, defective, incomplete, or incorrect at the time of delivery
In such cases, you must contact support@sadhna.co within 24 hours of delivery with:
- Your order number
- Clear photos/videos showing the issue
Requests raised after 24 hours will not be eligible for exchange.
When Exchanges Are NOT Allowed
❌ Exchanges or returns will not be accepted if:
- The correct product was delivered in proper condition
- The product has been opened, used, or partially used
- Original packaging is missing or damaged
- The request is raised after 24 hours of delivery
- The issue is related to personal fragrance preference or expectations
- The product was damaged due to customer handling
If the correct product is delivered in proper condition, returns, exchanges, or refunds are not accepted.
Fragrance & Preference Disclaimer
Fragrance perception is subjective and varies from person to person.
❌ Exchanges or returns will not be accepted due to:
- Dislike of fragrance
- Fragrance intensity expectations
- Personal sensitivity or preference
We strongly recommend purchasing trial packs before ordering larger packs.
Opened or Used Products
Once a product is used, it becomes non-exchangeable, even if the request is raised within 24 hours.
Exchange Process
- Email support@sadhna.co within 24 hours of delivery
- Share your order number and issue details with photos/videos
- Our support team will review and guide you through the next steps
- All exchanges are subject to quality verification and approval
Sadhna.co reserves the right to approve or decline any exchange request.
Shipping & Delivery Disclaimer
- Delays caused by courier partners, weather conditions, or unforeseen circumstances are not grounds for exchange or refund
- Customers are responsible for providing accurate shipping details
- Failed deliveries due to incorrect address or unavailability are not eligible for refund or exchanges
This policy applies to all purchases made via Sadhna.co or any other platform where our products are sold.
Contact Us
For any concerns related to exchanges, please contact:
✉ support@sadhna.co
Final Summary
If the correct product is delivered in proper condition, returns, exchanges, or refunds are not accepted.
