Terms of service

These Terms & Conditions (“Terms”) govern your access to and use of www.sadhna.co (“Website”), operated by Sadhna.co (“we”, “us”, “our”).

By accessing this Website or placing an order, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Refund & Cancellation Policy.

If you do not agree with any part of these Terms, please refrain from using the Website.

1. Nature of Products (Category-Specific Disclaimer)

Sadhna.co sells pooja, incense, havan, and spiritual utility products intended solely for religious, ritualistic, and personal devotional use.

  • Our products are not medical, therapeutic, cosmetic, or wellness treatments
  • Fragrance perception is subjective and may vary from person to person
  • Results or experiences from rituals are personal, faith-based, and non-guaranteed

We make no spiritual, religious, or outcome-based claims beyond traditional and cultural usage.

2. Eligibility to Use

By using this Website, you confirm that:

  • You are at least 18 years of age, or using the site under parental/guardian supervision
  • You are legally capable of entering into binding contracts under Indian law

3. Product Information & Accuracy

We make every effort to ensure accurate product descriptions, ingredients, imagery, and pricing.

However:

  • Natural ingredients may result in minor variations in fragrance, color, or texture
  • Images are for illustrative purposes only
  • Packaging may change without prior notice

Sadhna.co reserves the right to correct errors or update product information at any time.

4. Pricing & Payments

  • All prices are listed in INR
  • Prices are inclusive of applicable taxes unless stated otherwise
  • Prices may change without prior notice

Accepted Payment Methods:

  • Prepaid payments (UPI, cards, net banking, wallets)
  • Cash on Delivery (COD), subject to serviceability

Prepaid orders are processed on priority.

5. Order Acceptance & Cancellation

  • An order is considered accepted only after payment confirmation and dispatch
  • Orders can be cancelled only before dispatch
  • Once shipped, orders cannot be cancelled

We reserve the right to refuse or cancel orders due to:

  • Incorrect pricing or stock errors
  • Suspicious activity or misuse of COD
  • Incomplete or unverifiable customer details

9. Safe Usage Responsibility

Customers agree to:

  • Use products strictly as intended (pooja/home use only)
  • Keep incense, havan items, and fire-based products away from children, pets, and flammable materials
  • Follow basic fire safety practices during usage

Sadhna.co shall not be liable for damage or injury resulting from misuse, negligence, or unsafe handling.

10. Intellectual Property

All Website content — including text, images, graphics, branding, and design — is the intellectual property of Sadhna.co.

You may not:

  • Copy, reproduce, distribute, or exploit content without written permission
  • Use our brand name, imagery, or content for commercial purposes

11. Privacy & Data Protection

Your personal information is collected and handled in accordance with our Privacy Policy.

We do not sell or rent your personal data to third parties.
Data is shared only with trusted service providers for payment processing, logistics, and order fulfillment.

12. Third-Party Services

We rely on third-party partners including:

  • Payment gateways
  • Courier and logistics partners 

Sadhna.co is not responsible for service disruptions caused by these third parties, though we actively assist in resolution.

13. Limitation of Liability

To the maximum extent permitted by law, Sadhna.co shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays caused by courier partners
  • Subjective dissatisfaction related to fragrance or ritual experience

Total liability, if any, shall not exceed the value of the product purchased.

14. Force Majeure

We shall not be liable for failure or delay caused by events beyond reasonable control, including:

  • Natural disasters
  • Government regulations
  • Pandemics
  • Transport strikes or disruptions

15. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in Ghaziabad.

16. Modifications to Terms

We reserve the right to modify these Terms at any time.
Continued use of the Website constitutes acceptance of updated Terms.

17. Contact Information

For queries, support, or concerns:

✉ support@sadhna.co
📞 +91 73039 89163
🕖 Monday–Saturday | 10:00 AM – 6:00 PM

Closing Note

Sadhna.co exists to support daily rituals with sincerity and care.
These Terms are designed to protect both your experience and the integrity of the sacred products we deliver.

🙏 Thank you for placing your trust in us.